Why do Manufacturers require a Digital Contact Point?
Adding a digital contact point to your labels ensures consumers can easily reach out with product-related questions. The contact information on your label must provide timely responses in both of Canada’s official languages (English and French).
This not only builds trust but also ensures compliance with Canadian labelling regulations.
Be sure your digital contact method leads to accessible, bilingual support.
We act as your Digital Contact Point
We at Obelis offer a comprehensive Digital Contact Point service to help you meet Health Canada’s labelling and communication requirements. We provide dedicated contact information—such as an email address or website link—to be affixed to your cosmetic product labels, allowing Canadian consumers to easily submit inquiries.
Our team responds promptly to consumer inquiries in both English and French, based strictly on the information provided by the manufacturer. In addition, we assist in identifying potential incidents that may require reporting to Health Canada and serve as a liaison with Canadian authorities when necessary. With Obelis as your Digital Contact Point, you ensure compliance, strengthen consumer trust, and maintain a professional presence in the Canadian market.
