Why do Manufacturers require a Digital Contact Point?
Legal background
Including a digital contact point on your cosmetic labels is mandatory in Canada to ensure consumers can easily reach out with product-related questions or concerns. The contact information provided must enable timely responses in both official languages, English and French. Maintaining accessible, bilingual support helps your brand demonstrate accountability and meet Health Canada’s communication standards.
Failing to provide a compliant digital contact point can result in:
-
- Non-compliance with Canadian labelling requirements.
- Consumer complaints or loss of brand credibility.
- Delays in product approval or market entry.
- Increased regulatory scrutiny from Health Canada.
Our services
We act as your Digital Contact Point
We at Obelis offer a comprehensive Digital Contact Point service to help you meet Health Canada’s labelling and communication requirements. We provide dedicated contact information—such as an email address or website link—to be affixed to your cosmetic product labels, allowing Canadian consumers to easily submit inquiries.
Our team responds promptly to consumer inquiries in both English and French, based strictly on the information provided by the manufacturer. In addition, we assist in identifying potential incidents that may require reporting to Health Canada and serve as a liaison with Canadian authorities when necessary. With Obelis as your Digital Contact Point, you ensure compliance, strengthen consumer trust, and maintain a professional presence in the Canadian market.
