European Authorized Representative Center

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Obelis O.E.A.R.C. Provided Services

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ISO 9001:2001

Extensity - Obelis Call Center Services

Once a product has obtained CE Marking, complies with all Regulatory requirements, and is introduced into the European market, there are still many requirements for assuring its success. One of the main factors is how the customer responds to the product, and in the medical device industry, success is closely tied to how well you respond to your customer.

Continual comprehensive support is difficult to maintain within a single country, but this becomes much more difficult when you are trying to offer support to the European Market, with as many as 21 languages in 25 countries. For this reason, Obelis European Authorized Representative is pleased to offer Extensity, a personalized call center plan to meet your company's specific needs.

Extensity is a personalized call center plan that includes any number of dedicated standard or toll-free telephone lines linked directly to the Obelis European Authorized Represnetative Headquarters Call Center in Brussels, Belgium. Here our professional staff can answer a wide range of customer service-related questions and operation procedures. We adhere strictly to ISO 9001-2000 guidelines for service and quality, and the contract includes a day of training by you, so you can be sure your needs are met in the most professional and cost-effective way possible.

Though Extensity has a standard call center package, the program is completely customizable to insure the best possible fit with your company's needs. For a more detailed description, any questions, or a free introductory personal consultation regarding Extensity Call Center Plans